Policies,
terms & privacy.
Important information about how Naru Zanzibar handles bookings, website use, personal data, cookies, intellectual property, and privacy rights for guests and visitors.
Privacy Policy
Naru Zanzibar respects your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, submit an enquiry, make a booking, contact our team, or use our services.
Information we collect
We may collect information you provide directly to us, including your name, email address, phone number, travel dates, guest count, booking preferences, special requests, payment-related details, and any other information you share with our team.
- Contact and identification information, such as name, email address, and phone number.
- Booking information, including tour selected, date, number of guests, preferences, pickup details, and special requests.
- Website and device information, including IP address, browser type, pages visited, referral source, and cookie data.
- Communication records when you contact us by email, website form, WhatsApp, social media, or other channels.
How we use your information
We use your information to respond to enquiries, arrange tours, manage bookings, process payments, provide customer support, improve our website, personalize guest experiences, and send relevant updates where permitted.
Sharing your information
We may share limited information with trusted service providers where necessary to deliver your experience, including transport partners, guides, payment processors, booking platforms, email providers, analytics providers, and professional advisers. We do not sell your personal information.
Data retention
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including booking management, legal obligations, accounting, dispute resolution, and business records.
Your choices
You may contact us to request access, correction, deletion, or restriction of your personal information, subject to applicable laws and legitimate business requirements.
Terms and Conditions
These Terms and Conditions apply to bookings, enquiries, tours, experiences, packages, and related services provided by Naru Zanzibar. By booking with us, you agree to these terms.
Bookings and confirmation
A booking is confirmed once we issue written confirmation and any required payment or deposit has been received. Tour details, inclusions, timings, routes, and pickup arrangements may vary depending on weather, tide, safety, supplier availability, and operational requirements.
Payments
Prices are shown in USD unless stated otherwise. Payment terms, deposit requirements, balance due dates, and cancellation rules will be communicated during the booking process. Bank charges, card fees, or third-party payment fees may apply depending on the payment method.
Cancellations and changes
Cancellation and change policies may vary by tour, package, supplier, season, and booking type. Some experiences may be non-refundable after confirmation, especially where boats, guides, styling, private setups, permits, or third-party suppliers have already been reserved.
Weather, tide, and safety
Zanzibar ocean experiences may be affected by weather, tides, sea conditions, and safety decisions. We reserve the right to adjust timings, routes, vessels, locations, or inclusions when needed for safety or operational reasons.
Guest responsibility
Guests are responsible for providing accurate information, arriving on time, following safety instructions, respecting local communities and environments, and ensuring they are fit to participate in the selected experience.
Limitation of liability
To the fullest extent permitted by law, Naru Zanzibar is not responsible for indirect losses, missed connections, delays, weather disruption, personal items, third-party failures, or circumstances beyond our reasonable control.
Copyright Policy
All content on the Naru Zanzibar website, including text, design, layouts, branding, logos, images, video, graphics, tour descriptions, and written materials, is owned by or licensed to Naru Zanzibar unless otherwise stated.
Permitted use
You may view and share links to our website for personal, non-commercial purposes. You may not copy, reproduce, modify, republish, sell, distribute, scrape, or reuse our content without written permission.
Photography and media
Some photography, video, or design assets may be supplied by photographers, creators, partners, stock providers, or guests. Ownership and usage rights remain with the relevant rights holder unless transferred in writing.
Copyright concerns
If you believe content on our website infringes your copyright, please contact us with your name, contact details, a description of the copyrighted work, the URL or location of the material, and a statement that you have a good-faith belief the use is unauthorized.
Terms of Use
These Terms of Use apply when you access or use the Naru Zanzibar website. By using this website, you agree to use it lawfully, respectfully, and in accordance with these terms.
Website information
We aim to keep our website accurate and current, but tour descriptions, pricing, inclusions, images, availability, and travel details may change without notice. Website content is provided for general information and does not guarantee availability or final booking terms.
Prohibited use
- You must not misuse the website, attempt unauthorized access, interfere with security, or introduce malware.
- You must not copy, scrape, reproduce, or commercially exploit our website content without permission.
- You must not submit false, misleading, abusive, unlawful, or harmful information through our forms or communication channels.
Third-party links
Our website may include links to third-party platforms such as booking tools, payment providers, social media, maps, or partner websites. We are not responsible for the content, privacy practices, or terms of those third-party services.
Changes to these terms
We may update these Terms of Use from time to time. Continued use of the website after updates means you accept the revised terms.
CCPA / CPRA Privacy Policy for California Residents
This section applies to California residents and explains additional rights that may be available under the California Consumer Privacy Act, as amended by the California Privacy Rights Act.
Categories of personal information
| Category | Examples | Purpose |
|---|---|---|
| Identifiers | Name, email address, phone number, IP address | Bookings, enquiries, communication, website operation |
| Commercial information | Tour bookings, preferences, payment status | Booking management and customer service |
| Internet activity | Website pages visited, browser type, analytics data | Website performance, security, and improvement |
| Geolocation data | Approximate location from IP address or pickup details you provide | Booking coordination and website analytics |
Your California rights
Subject to applicable law, California residents may have the right to know what personal information we collect, request deletion, request correction, opt out of sale or sharing, limit use of sensitive personal information, and not be discriminated against for exercising privacy rights.
No sale of personal information
We do not sell personal information. If our use of analytics or advertising cookies is considered “sharing” under California law, you may request to opt out by contacting us.
How to exercise your rights
To make a request, contact us at hello@naruzanzibar.com. We may need to verify your identity before processing your request.
GDPR Provision
This section applies where the General Data Protection Regulation or similar privacy laws apply to the processing of your personal data.
Legal bases for processing
We may process personal data under one or more legal bases, including performance of a contract, legitimate interests, consent, compliance with legal obligations, and protection of vital interests where applicable.
- Contract: To process bookings, provide tours, manage payments, and communicate essential service information.
- Legitimate interests: To improve services, prevent fraud, maintain records, and respond to enquiries.
- Consent: For certain marketing communications or optional cookies where required.
- Legal obligation: For accounting, tax, legal, or regulatory requirements.
Your GDPR rights
Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, object to processing, request portability, withdraw consent, or lodge a complaint with a supervisory authority.
International transfers
Because Naru Zanzibar works with international guests and service providers, personal data may be processed in countries outside your home jurisdiction. Where required, we use reasonable safeguards to protect transferred data.
Contact
For GDPR-related requests, contact us at hello@naruzanzibar.com.
Cookies Policy
Our website may use cookies and similar technologies to operate the website, remember preferences, analyze traffic, improve performance, and support marketing or booking functionality.
Types of cookies we may use
| Type | Purpose |
|---|---|
| Essential cookies | Required for basic website functionality, security, forms, and booking-related features. |
| Analytics cookies | Help us understand how visitors use the website so we can improve content, performance, and user experience. |
| Preference cookies | Remember choices such as language, region, or display preferences where available. |
| Marketing cookies | May support advertising, retargeting, campaign measurement, or social media features where used. |
Managing cookies
You can usually manage cookies through your browser settings. Blocking some cookies may affect website functionality, forms, booking tools, or user experience.
Third-party cookies
Third-party tools such as analytics providers, booking systems, embedded maps, video platforms, payment processors, or social media services may set their own cookies. Their use is governed by their own privacy and cookie policies.
Questions about
your booking?
For booking, privacy, or policy questions, our team can help you understand the details before your Zanzibar experience.
Contact Naru →